More about the Amtrak Hiring Process

Amtrak Jobs - Interviewing

Are you ready to join the Amtrak team?  

Once you have searched for and identified jobs that best fit your qualifications and experience, take a minute to learn a little more about our hiring process, core competencies and interview process.

The Hiring Process:

In order to be considered for any type of position, you must fill out the online application. Resumes that are mailed, e-mailed or hand-delivered to Amtrak or an Amtrak employee will not be considered.

Once you have submitted an online application, our employment team will review it and notify you via e-mail if you have been selected to participate in the next step of the recruiting process. This may include taking the Amtrak Culture Fit and other pre-qualification assessments that may be required for the position to which you are applying.

Due to the high volume of applications received, you will only hear from an Amtrak representative if you are selected for an interview.  Read more about the hiring process and view a short “how to apply” video here. 

Your Resume:

Your resume should reflect your work experience, and explain how your skills, education, and professional experiences relate to the Amtrak Core Competencies. If you are selected as a potential candidate for an Amtrak position, an Amtrak recruiter will contact you to schedule an interview (either in person or by phone).  Amtrak’s core competencies are a collection of knowledge, skills, and abilities required to drive both individual and organizational success.

  • Drive Safety and Security – controls exposure for self and others.
  • Put Customers First – Builds loyalty through positive relationships within and outside the company.
  • Maximize Business Results – Uses knowledge of the company, industry, market, and government stakeholders to increase Amtrak profitability.
  • Deliver with Accountability – Accomplishes tasks with excellence and holds self and others accountable for delivering high-quality results.
  • Collaborate for Results – Partners with others to reach shared goals.
  • Lead and Develop People – Supports the Amtrak mission by positively influencing others to grow.
  • Lead and Manage Change – Grows and adapts through continuous improvement and change.
  • Embrace Diversity – Demonstrates respect for inclusion of others within and outside the company.

During your interview, you will be expected to communicate your skills, education, and work experiences and how they relate to the Amtrak Core Competencies.

Interviewing at Amtrak:

All of our hiring managers are trained on the interviewing system called Targeted Selection®.  This training benefits internal candidates (current employees) AND external candidates (future employees). Targeted Selection is a comprehensive, proven, and accurate behavior-based interviewing system that will standardize and improve the way we conduct our hiring process. Read more about the benefits of the Targeted Selection interviewing system.

We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States.  Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The future rides with us.  Let’s enjoy the journey together!  Search for your dream job at today!

#AmtrakCareersTIP: Feedback=Power


By the Amtrak My CareerTrack Team

Feedback may not always be what you want to hear, but it is a powerful source of information for individuals at all career stages.  Consider the saying, “You can’t fix, what you don’t know is broken”.  Whether or not you agree with what others think of you, it is helpful to know how you are perceived by others so you can take action to improve your standing at work.  Rather than just going through the motions of the End-of-Year Wrap-Up, use the process as a way to gain insightful knowledge about yourself and other’s perceptions of you at work.  Below are some tips for receiving feedback so that you can make the most of it.

  • Solicit feedback in clear and specific areas – For instance, ask for examples of how you perform specific tasks or work interactions or in an interview situation consider asking for examples of why you were selected for the job interview.
  • Seek to understand the feedback – You do not need to agree with it to understand it.  Often times it will be more helpful for you to understand why you are thought of in a certain way opposed to arguing about why it is not true of you.  Remember other people’s perceptions of you are their reality and affect how they interact with you.
  • Paraphrase the feedback that you receive – This will show that you are listening and can provide an opportunity to clarify any misunderstandings.
  • Request information related to the impact of your behavior – Try to get insight on how your actions impacted your interview, work products/processes, individuals and work groups.
  • Request suggestions for how to improve areas of weakness and leverage your strengths – Whether feedback is positive or negative, try to get some guidance on how to strengthen your performance.


A Successful Job Search Begins with Researching an Employer

Amtrak Career Site

By Wanda Parker-Smith, University Recruiting Program Manager

Applicants can fall short during an interview because they failed to do one important thing – research the organization. It’s important to be knowledgeable about the organization to which you are applying. A lack of knowledge could mean that you, the applicant, do not have an interest in the organization to which you are applying.

Do you have an interest in learning about Amtrak and career opportunities the company offers? If so, let’s get started. Visit Amtrak’s website to learn about its:

  1. History (who is Amtrak)
  2. Company Culture
  3. Commitment to Diversity and Inclusive Behavior
  4. Career Opportunities  and our commitment to hiring veterans
  5. Projects and/or Services
  6. 2014-2018 Strategic Plan

In addition to the company’s website, you can also gain valuable insight by connecting socially? Visit the company on Twitter, Facebook, LinkedIn and join Amtrak’s discussion groups like the Amtrak Students or Amtrak Veterans groups and chat with #TeamAmtrak.

Don’t make the mistake of using up your valuable interview time by asking a question that can easily be answered by visiting the Amtrak website. Demonstrate to the interviewer that you’ve done your homework and Amtrak is a good fit for you.

Stand out from the crowd – research, research, research.

Interviewing at Amtrak

Amtrak Jobs - Interviewing

We’re training #TeamAmtrak on how to have the best interview of your life! This training will benefit internal candidates (current employees) AND external candidates (future employees). The Amtrak Human Capital team is pleased to announce that education for the new interviewing system called Targeted Selection® has resumed.

Targeted Selection is a comprehensive, proven, and accurate behavior-based interviewing system that will standardize and improve the way we conduct our hiring process. The benefits of the Targeted Selection interviewing system are:

  1. Provides a more structured, efficient, and consistent process allowing hiring managers to make better hiring decisions.
  2. Increases the hiring manager’s interviewing skills and confidence through the use of a consistent and targeted hiring process; asking behavioral based questions, and using the Situation Task Action Result (STAR) concept to ensure that we obtain complete and objective job-relevant information.
  3. Increases job acceptance rates.
  4. Improve employee morale by hiring the right person, for the right job.
  5. Provides hiring managers with the security and ability to interview confidently, while gathering data that predicts future job performance.
  6. Improves the candidate’s hiring experience because the interview is structured by STAR behavioral questions, addressing 4 critical aspects of success: Knowledge, experience, competency, and personal attributes/motivational targets.

Our Hiring Managers, and others involved in the hiring process, who are selected for the 7.5 hours Targeted Selection education can look forward to a notification informing them of where and when to attend, and how to enroll. If you are a current Amtrak employee and want to learn more about Targeted Selection visit the Human Capital Wiki site (available for employees only). If you are hoping to join #TeamAmtrak in the future you search for open jobs at



Weekly #AmtrakCareersTIP Recap – July 18, 2014


Here are a few of our favorite career related articles that you may find useful as an Amtrak employee or in your job search with us.

  1. How to Have a Great Interview and Stand Out via the Rally Point Blog
    Some say going into an interview is like going into a battlefield. Well, luckily here at RallyPoint there is no battle that we cannot handle. Interviewing is hard, it is draining but the reward of getting a job is completely worth it. As with the whole job-hunting process, interviewing takes time and prep work: you want to be dressed professionally, have copies of your resume, and anything else pertinent to the interview. So are you ready? Read More >
  1. 35 Body Language Secrets That Will Help You Get Ahead at Work by Catherine Jessen via The Daily Muse
    You’ve probably heard by now that body language can give you a leg up in the workplace. It can determine the way your interactions with others go. It can make you shine in presentations and interviews. Read More >
  1. Top 10 Interview Questions and Sample Answers via Hire Heroes USA
    What about this job interests you? The interviewer is listening for an answer that indicates you’ve given this some thought and are not sending out resumes just because there is an opening. Be clear about why you are interested in the job and the value you can bring to their organization. Read More > 
  1. Top 5 Military Skills for Civilian Jobs via the Rally Point Blog
    Every skill is transferable. It’s just how you sell yourself that makes the difference.  One of the most important things to remember while in the process of translating your military experience into civilian based experienced is this: the skills you developed as a service member are truly valuable and are in high demand. Read More >
  1. 15 LinkedIn Mistakes You Can Easily Avoid by Deborah Shane via Small Biz Trends
    LinkedIn is the world’s largest professional network and now a potent publishing hub, too. If you use it with all of the best practices in mind, then it can be a tremendous, consistent source of connections, information and results.  But if you blunder, it won’t be nearly as powerful for you. These 15 LinkedIn mistakes can easily be avoided, so that you can get the most out of your commitment to LinkedIn. Read More >

 Are you ready to join #TeamAmtrak?  You can search jobs by keyword or location NOW at!


Amtrak Vision and Mission – keep this handy for your next interview at Amtrak!

So you want to work at Amtrak? Or maybe (and even better), you are already one of Amtrak’s more than 20,000 awesome #TeamAmtrak employees?

Regardless, do you know what Amtrak’s Vision and Mission are and how they fit within the company’s Strategic Plan?

Before going into any interview – whether it is with Amtrak, the company you currently work for or it is with your dream company – it is always a good idea to come to the interview table with this company knowledge in your back pocket.

If you know the Vision and Mission at Amtrak, it will help set you apart from the others in the interviewing process. While most companies publish this information somewhere on their web site, we thought we’d make it easy for you and post it here on the Amtrak Careers Newsletter to keep handy for your next big interview at Amtrak.

Amtrak Vision:

Moving America where it wants to go.

This Vision Statement communicates what we aspire to do as a company in a concise and memorable way. When considered from different angles, this seven-word phrase communicates many different things about Amtrak and our purpose:

  • We serve the United States of America, its people and its guests.
  • Our job is to connect the communities and economies that comprise our nation.
  • We are not just a railroad; we are a company that moves people.
  • Amtrak responds to the market – as a business we must offer services that are in-demand and for which customers are willing to pay.

Amtrak Mission

Delivering intercity transportation with superior safety, customer service and financial excellence.

Our Mission Statement clarifies how we will achieve our Vision. As a company and as individual employees, our job is to provide safe transportation in a manner that improves the company’s financial security while ensuring that our customers have a consistent, high-quality travel experience.

You can read Amtrak’s Strategic Plan in full on the site.

Are you a STAR? Interviewing at Amtrak

Interviewing at Amtrak

By Uzma S. Burki, Director, Corporate Organizational Effectiveness & Leadership Development
Amtrak Human Capital is pleased to launch the rollout of the behavioral based interviewing technique called Targeted Selection®.  Targeted Selection will provide our managers who are about to hire a new employee with an accurate, proven, behavioral based interviewing process.The benefits that Targeted Selection interviewing system will bring to Amtrak are:

  • Providing a more structured, efficient, and consistent process allowing hiring managers to make better hiring decisions.
  • Increasing the hiring manager’s interviewing skills and confidence through the use of a consistent and targeted hiring process, asking behavioral based questions, and using the STAR (Situation, Task, Action, Result) concept to ensure that we obtain complete and objective job-relevant information.
  • Increasing job acceptance rates.
  • Improving employee morale by hiring the right person for the right job.
  • Providing hiring managers with the security and ability to interview confidently, gathering data that accurately predicts future job performance.
  • Creating and enhancing the overall candidate experience with the job process.

Although we will be hiring new employees with this program, this does not mean that current employees will be re-evaluated against the new program for positions that they currently hold. However, if they apply for a new position within Amtrak they can expect the hiring manager to use this new Targeted Selection process.

Targeted Selection training for hiring managers will begin in May. Managers will be selected based upon their projected hiring needs, and will be notified via additional correspondence.


Connect with us on social media:
@AmtrakCareers on Instagram linkedin Follow us on Pinterest Read Employee stories on Tumblr Follow us on Twitter

10 Things You Need to Know About This Online Newsletter

About the new Amtrak Human Capital Newsletter: Amtrak Careers
  1. Newsletter topics will include major initiatives as related to our employee benefits, career development opportunities, diversity programs, our culture and more. Articles are grouped for your convenience.
  2. This online newsletter is intended for past, present and future employees.  Some of the articles may be targeted to current employees but will be informative for anyone who is interested in learning more about a career at Amtrak.
  3. This is a public online newsletter, and the content published is suitable for anyone with an interest in a career or career growth at Amtrak. Some of the links included  will require a secure login, so if you are not an Amtrak employee you will not be able to access the content.
  4. Connect with our recruiters on social media. This is a great way to stay informed about career opportunities at Amtrak. Follow us on Twitter, Instagram and Pinterest and our company page on Linkedin.
  5. Never miss a newsletter article. You can sign up to receive real-time updates using the “Subscribe via Email” link.  We will send you an email every time we publish a new article.  You can opt out of these emails at any time
  6. You can search this online newsletter for content based on keywords. This will be a dynamic resource for you regardless of your Amtrak employment status.
  7. You can read content on your desktop or on your mobile device.  You do not need to sign in or subscribe.
  8. You will find a link to our career site where you can search for and apply for jobs at Amtrak and learn more about our culture.
  9. This newsletter is primarily written by the Amtrak Human Capital team.  Other Amtrak employees will be invited to become guest writers which will provide you with even more information about our company. Get to know our Newsletter editorial team.
  10. Please note some of our newsletter contributors are on Linkedin, or we have included a link to the Amtrak company profile on Linkedin.
And one more for good luck…
    11. We hope you enjoy reading about Amtrak careers.
Connect with us on social media:
@AmtrakCareers on Instagram linkedin Follow us on Pinterest Read Employee stories on Tumblr Follow us on Twitter

Letter From the Editor

In November 2013, I sent an email to my Amtrak colleagues announcing plans to re-launch a Human Capital Newsletter.  The plan for our newsletter was to send it via a quarterly email with the hopes of reaching all of Amtrak and to share major initiatives or areas of interest within Human Capital that may influence the careers of our more than 20,000 employees.

As our newsletter plans developed, we realized the greater goal for communicating was to provide a resource for employees — past, present and future. We understand there is a great deal of information pushed out daily, and your time is limited.

After great thought and many discussions to find a communication tool that will be informative, fun to read, authentic and transparent it is with great pleasure that I announce the launch of this online newsletter.  An online newsletter dedicated to all Amtrak employees.

This online newsletter will focus on the work that the Amtrak Human Capital team is leading in support of employees at Amtrak. We will discuss major initiatives as related to our employee benefits, career development opportunities, diversity programs, our culture and more.  Most importantly, you can read when your schedule will allow.  Our quarterly emails will remind you that we’re here.

Listed below are 5 articles from the online newsletter that you might find interesting:

  1. 10 Things You Need to Know About the Human Capital Online Newsletter
  2. Are you a STAR? Interviewing at Amtrak
  3. Amtrak Launches New Career Site
  4. Getting to know the Amtrak Employee Service Center
  5. Do you have an Amtrak Employee Profile?

Thank you,

Uzma S. Burki
Director, Corporate Organizational
Effectiveness & Leadership Development

P.S. Get to know our Newsletter editorial team.

Connect with us on social media:
@AmtrakCareers on Instagram linkedin Follow us on Pinterest Read Employee stories on Tumblr Follow us on Twitter